Buddy Hive
2 min read · Aug 28, 2025
Traveling can sometimes feel overwhelming — especially for elderly parents or loved ones who are not frequent flyers. Long walks at airports, heavy luggage, and flight transfers can be stressful.
If you are looking for a travel companion for your parents but can’t find one, here’s the good news: almost every domestic and international airline provides wheelchair assistance — free of cost — if requested in advance.
In this guide, we’ll answer the most common questions about wheelchair assistance and show you exactly how to book it to make your parents’ journey comfortable and stress-free.
❓ Why Should I Consider Wheelchair Assistance for My Parents?
Wheelchair assistance isn’t just for people with disabilities — it’s a simple way to make air travel easier for seniors or anyone who may need extra help.
Here’s what makes wheelchair assistance so helpful:
- ✅ Hassle-Free Check-In: Airline staff help with tickets and boarding passes.
- ✅ Luggage Support: They carry or manage your luggage.
- ✅ Smooth Flight Transfers: Assistants guide passengers between gates during layovers.
- ✅ Stress-Free Boarding: They escort passengers right to their seat on the aircraft.
Even if you find a travel companion, booking wheelchair assistance adds an extra layer of comfort and peace of mind — and in most cases, it’s free.
❓ Is Wheelchair Assistance Free?
Yes! Most airlines offer complimentary wheelchair assistance when you request it in advance.
Some premium services (such as private buggy rides in very large airports) may charge a small fee, but standard wheelchair service — from check-in to boarding and even during transfers — is usually free.
❓ How Do I Book Wheelchair Assistance?
Here’s a step-by-step guide to booking wheelchair assistance for flights:
Step 1: Book Assistance While Purchasing Your Ticket
When booking your flight online, look for “Special Assistance” or “Accessibility Services.” Select the wheelchair option and specify your needs.
If you miss this step while booking, don’t worry — you can still add it later.
Step 2: Contact the Airline Directly
Once your ticket is confirmed, call the airline’s customer support to reconfirm your request. Mention:
- Whether assistance is needed at check-in, security, boarding
- If you need help during transit or layovers
- Whether you want an escort until baggage claim after landing
Step 3: Arrive Early at the Airport
Arrive 2–3 hours before domestic flights and 3–4 hours before international flights. Early arrival gives the airline enough time to arrange assistance.
Step 4: At the Airport
Head to the airline’s special assistance counter or check-in desk. Show your ticket, and they will arrange for an assistant to meet your parents and guide them through the entire airport journey.
Step 5: During Transit or Layovers
If your journey includes connecting flights, confirm assistance for all segments of the trip. Airport staff will escort passengers between gates and ensure they reach the right flight on time.
❓ Where Do I Meet the Assistant at the Airport?
Generally, the assistant meets passengers at the check-in counter. From there, they will guide them through:
- Check-in process
- Security screening
- Boarding gate
- Aircraft seating
This ensures your parents never have to navigate the airport on their own.
❓ Pro Tips for a Smooth Experience
Here are some expert travel tips for elderly parents or anyone using wheelchair assistance:
- ✅ Confirm Twice: Reconfirm your request 24–48 hours before your flight.
- ✅ Keep Documents Handy: Carry ID, booking confirmation, and special assistance reference number.
- ✅ Ask for Escort Service: If needed, request an attendant to stay with your parents until they are seated.
- ✅ Book in Advance: Services are limited — secure your booking as early as possible.
- ✅ Use Priority Check-In: Many airlines allow passengers with wheelchair assistance to check in through priority counters.
✨ Final Thoughts
Finding a travel companion for your parents can be difficult — but with wheelchair assistance, they don’t have to face the stress of traveling alone.
Whether it’s a domestic flight or an international trip, this service ensures they get help with check-in, luggage, transfers, and boarding. Even if you find someone to accompany them, booking wheelchair assistance is still worth it for extra convenience.
So next time your parents are traveling, request wheelchair assistance and give them the comfort of a smooth, worry-free journey.
For more NRI tips and travel guidance, visit 👉 Buddy Hive